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Archive for April, 2007

when things goes wrong…

Ordered a new phone and phone plan from wirefly.com.  They offer one of the highest discount/rebate for new cellphones, even cheaper than Amazon.com.  The process is painless.  You send in some info, they forwarded it to carrier, and your phone would be on your way.  Except mine got lost by Fedex.  Since it’s Fedex’s fault I took it up with them.  After a day of tracing they found an empty box.  So I contacted wirefly.

Not only did they not give me any hassle or try to upsell me with their phone replacement plan.  After confirming with Fedex they are shipping me a new phone next day right away.  They of course have to claim that other one through Fedex.  But at least they understand their customer’s need and satisfy that first.  Now that’s customer service.  I haven’t seen something this good besides the early days of Amazon (or if you are a gold star member)

1 comment April 26th, 2007

StreetEasy.com

Not sure if they worked out the referral structure and placement deals with various Realtors yet, but they seems to be rocking on with the subscriptions model. They did a pretty good job deserializing the data source initially, so now the information are begin organized to become more useful.

Quite interesting application as it serves a totally different population than Property Shark…

Add comment April 16th, 2007


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