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when things goes wrong…

  • Category :
  • random thoughts
  • April 26th, 2007

    Ordered a new phone and phone plan from wirefly.com.  They offer one of the highest discount/rebate for new cellphones, even cheaper than Amazon.com.  The process is painless.  You send in some info, they forwarded it to carrier, and your phone would be on your way.  Except mine got lost by Fedex.  Since it’s Fedex’s fault I took it up with them.  After a day of tracing they found an empty box.  So I contacted wirefly.

    Not only did they not give me any hassle or try to upsell me with their phone replacement plan.  After confirming with Fedex they are shipping me a new phone next day right away.  They of course have to claim that other one through Fedex.  But at least they understand their customer’s need and satisfy that first.  Now that’s customer service.  I haven’t seen something this good besides the early days of Amazon (or if you are a gold star member)

    Entry Filed under: random thoughts

    1 Comment Add your own

    • 1. ayn  |  April 29th, 2007 at 4:09 pm

      Nice! Actually Amazon is this good too, but then I might be a “gold star” member… :)

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